Privacy Policy

This Privacy Policy explains how My Acre (“we,” “our,” “us”) collects, uses, shares, and safeguards your personal information when you browse our platform, create an account, list a property, submit an enquiry, request a site visit, use WhatsApp or in-app messaging, or otherwise use our services. By using the platform, you consent to the practices described below.

1) Information We Collect

• Account details you provide during registration — name, phone number, optional email address, WhatsApp communication preferences, and profile information such as your city or locality. We may also record technical signup signals such as IP address and approximate location derived from IP.
• Property and listing details you submit as a seller — land location (including map coordinates), area, pricing, photos, and related property information.
• Identity, address, and land documents you choose to upload for verification or deal closing (for example photo ID, address proof, title / registry records, mutation, tax receipts), and bank account or IFSC details when needed for settlement of a completed deal.
• Enquiry, site-visit, chat, and support data — messages and attachments you exchange with sellers, buyers, relationship managers, or our support team through the platform, WhatsApp, email, or SMS, and your stated property requirements.
• Payment and settlement records related to completed deals (for example amounts, UTR references, and tax-related fields). We do not run a public card checkout for membership plans. If you pay for an optional add-on service, we collect only what is needed to process that request; card or banking credentials are handled by you or by payment providers as applicable — we do not store full card numbers.
• Technical information such as IP address, browser type, device details, activity logs, search history on the platform, and notification preferences if you enable push notifications.

2) How We Use Your Information

• To create and manage your account, listings, enquiries, and site-visit requests.
• To connect you with property owners, buyers, relationship managers, or service providers relevant to your request, and to mediate conversations through our team where that is how the platform operates.
• To review documents, support deal closing, coordinate settlements after a sale, and maintain transaction records required for operations, tax, or dispute resolution.
• To send you service communications — enquiry responses, site-visit updates, account notices, and support replies — via email, SMS, WhatsApp, in-app notification, or push notification where you have enabled them.
• To improve our services, platform features, and user experience.
• To detect and prevent fraud, misuse, and violations of our Terms of Use.

3) Sharing of Information

• We share your details only with the parties needed to fulfil your request — for example, a seller or relationship manager receives the contact details you include in an enquiry, and our team receives details needed to coordinate a site visit or support ticket.
• We use trusted service providers who process data on our behalf under appropriate safeguards. These may include hosting and databases, authentication and cloud storage (including Firebase / Google Cloud), image hosting, maps, email and SMS delivery, WhatsApp messaging providers, analytics (when enabled), error monitoring, and similar infrastructure.
• We do not sell or rent your personal data to third parties for marketing purposes.
• Your information may be disclosed if required by Indian law, regulation, or government authority.

4) Data Storage & Security

• Personal data is stored with reasonable safeguards to protect it from unauthorized access, misuse, or disclosure. Some service providers may process data outside India; where that occurs, we rely on contractual and technical safeguards appropriate to the service.
• Identity and property documents you upload are stored securely and are shared only as needed for verification, deal support, or with parties involved in your transaction.
• Bank and settlement details are used only for payout or reconciliation related to a deal and are accessible to authorized internal roles.

5) Your Rights

• You may request access, correction, or deletion of your personal information by contacting us or through your dashboard where available.
• You can withdraw consent for marketing or optional communications at any time by notifying us (for WhatsApp, you may also use the STOP instructions we provide in that channel). Service messages needed to complete an active enquiry or deal may still be sent.
• You may request deletion of your account. Deactivating an account may disable login while we retain certain records where required for law, tax, fraud prevention, or ongoing deals (for example settlement and audit history). Soft deletion on the platform is not the same as immediate erasure of every related record.

6) Cookies & Tracking

• We use cookies or similar technologies for authentication (including session cookies), language preferences, analytics when configured, and improving our services. Third-party tools such as maps or translation widgets may set their own cookies.
• You may disable cookies through your browser settings, but some features may not work properly.

7) Children

• The platform is intended for users who are at least 18 years old. We do not knowingly collect personal information from children.

8) Governing Law

• This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and applicable rules.

9) Updates to This Policy

• We may revise this Privacy Policy from time to time. The updated version will be effective as soon as it is published on our platform.

If you have any questions regarding this Privacy Policy or our data practices, please contact us at contact@my-acre.com or via our Contact Us page.